You must notify JCT Branding of the return within 7 days of purchasing the goods.
We will only process a return and a refund if you notify us at tamryn@www.jctbranding.co.za. JCT Branding will then ask you to take photos of the damaged goods and send it to us.
If the item is faulty/broken, JCT Branding will be liable for that cost.
The goods should by no circumstances be sent back to the manufacturer.
Replacements, refunds, or credits will only be affected once the goods in question have been returned to our us and inspected.
We do not return or refund products due to a change of heart (not wanting the products anymore)
If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
Goods will only be accepted and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
We will not refund if there is any evidence that the product has been used.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item/items over R450, you should consider using a trackable shipping service or purchasing shipping insurance. JCT Branding does not guarantee that we will receive your returned item.
Exclusions: We cannot accept the following items for returns
For products that comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer.
Where the products are personalized or made to the customer’s specifications.
Where wrong clothing or shoe sizes have been ordered.
Where the products by reason of their nature cannot be returned.
